Welcome to Kim Foong Hardware & Timber Trading Sdn Bhd (809793-X)

Privacy Policy

Kim Foong Hardware & Timber Trading Sdn Bhd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you purchase from us online or in-store.

1. Information We Collect

We may collect the following personal information from you :
  • Identity Details : Full name, NRIC/Passport number (if needed for official records).
  • Contact Details : Phone number, email address, billing and shipping address.
  • Transaction Details : Purchase history, payment method (excluding full payment card numbers).
  • Online Usage Data : IP address, browser type, and interactions with our website.
  • Walk-in Purchase Data : Receipts, warranty registration details, and loyalty program information.

    2. How We Collect Your Information

    We collect your information through :

  • Online Purchases : When you place orders via our website, marketplaces, or social media channels.
  • In-store Purchases : When you register for warranty, request delivery, or join promotions.
  • Customer Enquiries : When you contact us via phone, email, WhatsApp, or social media.
  • Cookies & Analytics : For online visitors, we may use cookies to improve browsing experience.

    3. How We Use Your Information

    Your information may be used for :

  • Processing and delivering your orders.
  • Managing payments and issuing receipts.
  • Providing customer support and warranty services.
  • Sending promotional offers, updates, and product information (with your consent).
  • Complying with legal and regulatory requirements.

    4. Disclosure of Your Information

    We may share your information only with :

  • Logistics & Delivery Partners to send your orders.
  • Payment Gateway Providers to process transactions securely.
  • IT Service Providers for website, system, and security maintenance.
  • Regulatory Authorities if required by law.

    We do not sell, rent, or trade your personal information to any third party.

    5. Security of Your Information

    We take reasonable steps to protect your data from loss, misuse, and unauthorized access. However, no system is completely secure, and you share your data at your own risk.

    6. Your Rights

    Under the Malaysian PDPA, you have the right to :

  • Access and correct your personal data.
  • Withdraw consent for marketing communications.
  • Request deletion of your data (where applicable by law).

    7. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on our website and available at our store.